Returns & Exchanges

If you are not satisfied with your purchase, you may return unused items in their original packaging within 30 days of delivery.

Return Process

• 1.
  Initiate Return

  Log into your account and select the 'Request Return' option next to your order history.

• 2.
  Prepare Package

  Place the item in its original Shimano packaging and include all manuals and small parts.

• 3.
  Apply Label

  Print the prepaid shipping label provided via email and securely attach it to your parcel.

• 4.
  Quality Inspection

  Once received, our technicians will inspect the item and process your refund within 5 business days.